FAQs

I’ve never been to The Watermill before – is there a dress code?
Absolutely not! Jeans and T-shirt, a business suit, whatever you like, it really doesn’t matter.

I need to find somewhere to stay as I don’t live nearby. Can you suggest a hotel or B&B?
Contact the Newbury Tourist Information centre for a list of local accommodation: 

Newbury Tourist Information Centre
The Town Hall,
Market Place
Newbury
RG14 5AA
01635 30267
http://www.visitnewbury.org.uk/


Is The Watermill far from Newbury town?
No, the theatre is in the village of Bagnor, 7 minutes drive from the centre of Newbury, 7 minutes from Junction 13 of the M4 and 5 minutes from the A34.  For directions and transport information click on the Directions button on the right.

Is there parking near the theatre?
Yes we have a free car park immediately alongside the theatre.  As car parking space is limited, please consider car sharing.

I am unable to move around easily, how accessible are the theatre premises?
The Watermill Theatre premises are 90% accessible to wheelchair users and people with mobility difficulties. There is a spiral staircase to our circle seats on the first floor and no lift, so if you need to be seated in the stalls, please let our box office staff know at the time of booking. There are reserved disabled parking spaces near the theatre entrance, two of these are paved to allow for easier access for patrons using wheelchairs.  These should be reserved when you book your theatre tickets. For further information about all aspects of access at The Watermill click on the Access button on the right.

What are your box office opening times?
The box office (ticket office) is open 10am to 6.30pm Monday to Saturday and 10am to 6pm on non-performance days and the last Saturday of the run of a production (closed Sundays). You can book tickets online at www.watermill.org.uk

If I book online can I choose my seats?
Yes you can. If you experience any problems, perhaps because of limited availability, you should call the box office (01635 46044) and they will do their best to accommodate you.

Will I be charged a booking fee when I buy my tickets?

No, we don’t charge a booking fee or a transaction fee when you book either in person or online. We do, however, charge £1.30 postage if you want your tickets sent to you.

If I can’t make the performance after all, can I exchange my tickets?
Our tickets are non-refundable, however, we are happy to exchange tickets for another performance of the same production, subject to availability, up to 48 hours before the performance. Alternatively, we will try and resell your tickets (after all other tickets have  been sold). We charge £2.50 per ticket to exchange or re-sell.

I’m picking up my tickets from the box office. When should I do that?
At least half an hour before the performance starts, if possible, certainly no later than 15 minutes beforehand.

Can I go straight into the auditorium to sit down when I arrive?
You may go in and sit down 15 minutes before the performance starts. The bar is open an hour and a half before the performance, our restaurant serves pre-show meals, which must be pre-booked, or you can sit in the garden when the weather is fine if you arrive early.

What if I arrive late?  Can I still get to my seat?
We understand that things can happen to delay your arrival.  We do our best to accommodate latecomers but you may not be admitted until a suitable point in the performance so as not to cause disruption to the actors and the audience. A script of the play and a synopsis is available so that you can catch up on what you’ve missed whilst you’re waiting to take your seat.

How do I find out how long the show will be?
The final length of the show isn’t known until shortly before the production opens. The running times appear on the show information page on the website or you can call the box office. Most shows have an interval of 20 minutes.

I’d like to bring my children to see a show. Is there an age limit?
Most of our productions are suitable for children unless labelled otherwise, although parents are advised that some may contain mild swearing or violence, or subjects of a sensitive nature. As a general rule, no babies or children under 3 will be admitted for any production unless it is a show aimed at very young children. If an age limit is considered appropriate, guidelines will be published.

Am I allowed to take photos or film the show?
The use of all photographic and recording equipment (including mobile phones) is strictly prohibited because of copyright law. We also ask that you turn of your mobile, pager or watch alarm before you go in to the auditorium. 

Does the theatre have any catering facilities?
Yes, we have a licensed restaurant and bar. Our restaurant serves pre-show meals from 5.30pm and meals after the evening show on Fridays and Saturdays. It opens for lunch at 12.30pm on matinée days and cream teas are also available when pre-booked. Please make a reservation when you book your tickets either through the box office or online. Sharing platters and chips and dips are available in the bar and Lily Pond up to 30 minutes before curtain up and after the show. Place your order before the show starts to avoid waiting. For more information about our restaurant go the Food & Drink section of the website.

Can I pre-order drinks for the interval?

Yes you can, at the bar before the show.

Do you accept or sell theatre vouchers?
No, but we do sell our own Watermill Gift Vouchers which may be used to buy tickets, meals, drinks or merchandise at the theatre.

Apart from seeing a show, is there anything else I can do at The Watermill?
We offer a variety of activities and events for a wide age range. These include backstage tours, workshops for adults and children, holiday courses, book clubs and special family and childrens’ events. The Friends of The Watermill committee also run a programme of events for members of the theatre’s Friends scheme. They also organise our hugely popular summer fair to which everyone is welcome.  You can also make a reservation in our restaurant even if you are not seeing a show.

Who can I ask for help when I visit The Watermill?
There are always people on hand to help. Our front of house staff, ushers, box office, bar and restaurant staff are happy to give you information and advice should you need it.

The website is full of information to help you get the most out of The Watermill. Browse the pages to find out more and you can subscribe to our mailing list to receive our brochure. You can also be kept up-to-date with the latest news via e-mail. Click on the ‘Join our mailing list’ button on the right of this page.