The Watermill is committed to equality of opportunity and access for all. Below are some of the support we’ve put in place to welcome members of our audience who have access needs. If there is any other provision we could offer to support you, please do talk to our box office team.
Wheelchair users and mobility difficulties
The Watermill premises are 90% accessible to wheelchair users and people with mobility difficulties. The only inaccessible public area is upstairs in the auditorium which has stepped seating and is reached via a spiral staircase that is not suitable for those with mobility problems. There is no lift, so if you need to be seated downstairs, please let our box office staff know at the time of booking. Ramps around the site allow easy access to the theatre, the lily pond area, the bar and restaurant, accessible toilets and the gardens.
We can accommodate two people in wheelchairs per performance, subject to availability. We also have two wheelchairs of our own on request that can be used for transfers.
We have some seats allocated that are suitable for wheelchair transfers and these should be requested at the time of booking your theatre tickets. Our staff are not trained to lift you into your seat, but will do what they can to make your transfer as easy and comfortable as possible.
If you are unable to get to the bar, we are happy to bring refreshments to you in the auditorium during the interval. Please let the front of house staff or usher know what you would like.
There is a reduction of £2 off each ticket for both a person with disabilities and their companion on Tuesday, Wednesday and Thursday evenings. Because of the size of our auditorium and the need for us to sell as many seats as possible to remain financially viable, we are unable to offer free seats for companions.
Assistance dogs are welcome, but please let us know when you book so that we can allocate appropriate seats for you in the auditorium.
Hearing assistance system
Subject to availability there is an infrared Sennheiser hearing assistance system for people with impaired hearing. To ensure you are seated in areas where this is effective, please let us know that you would like to use the system when booking.
Sign-interpreted and Audio Described Performances
Some performances are British Sign Language interpreted and audio described, preceded by free pre-show introductions and Touch Tours. Look out for details on the show information pages of the website.
If you have not been to the theatre before, we will be happy to arrange for you to come to have a look around to get your bearings when it is not too busy.
The Watermill Social Story
You can download this visual resource for children and adults with Autism Spectrum conditions and other learning disabilities.
This resource is intended to prepare any visitors for a new experience and help them to become familiar with the surroundings and situation prior to their visit.
Watermill Theatre Social Story
Audio and large print copies of our brochure are available on request from the box office.
In order to help us help you when you visit The Watermill, please tell us about any special requirements you, or anyone in your party, may have when you book your seats.
DOWNLOAD OUR COMPREHENSIVE ACCESS GUIDE HERE
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