Conditions of Sale

Please check the date and time on your tickets as mistakes cannot always be rectified. All tickets are non-refundable.


Covid Policy
We are operating a flexible booking policy during this time. If you are unable to attend your planned performance due to Covid-related reasons, we will offer you a free exchange or credit note on your booking. If you are feeling unwell with Covid symptoms or have come into close contact with someone who has tested positive we ask that you please do not attend the theatre but contact us for an exchange, credit note or a refund if you are unable to reschedule your visit.


Exchanging Your Tickets
All tickets are non-refundable. However, for an admin fee of £2 per ticket, we are happy to exchange tickets for another performance of the same production, subject to availability, up to 48 hours before the performance.


Reselling Your Tickets
We will try to resell your tickets (after all other tickets have been sold) and will credit your Watermill account which will be valid for one year. We charge £2 per transaction. We do not automatically update you on the progress of resales, but please call the box office if you need an update on whether your tickets have sold. Please return your original tickets to the box office. It is the customer's responsibility to return original tickets safely to the box office by return of post.


Upgrading Your Tickets
Within 48 hours of the show, if you wish to upgrade your tickets, you will need to purchase the new ones and offer your old ones for resale. Original tickets will need to be returned to the box office and will only be re-sold after all other tickets have been sold.


Terms and conditions of sale
The management reserve the right to make changes to the advertised programme or cast without being obliged to offer a refund or exchange.
Latecomers will be admitted at the first suitable break which may be the interval. To avoid disturbance, you may be seated in seats other than those you have booked.


Tickets will become void if sold on for profit or commercial gain.


The use of camera or recording equipment is strictly forbidden. Mobile phone and watch alarms are to be switched off at all times in the auditorium.


No babies or children under 3 will be admitted into the auditorium unless the production is specifically advertised for this age group.


In exception circumstances, the management reserves the right to provide alternative seats to those specified on the ticket.


The management reserve the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of patrons.